To ensure the highest level of performance, reliability, and long-term support for our customers, we continually evaluate our hardware offerings. As part of this process, the TT3302 device is officially entering End-of-Life (EOL): Discontinued status. We understand transitions can raise questions, and we're here to support you every step of the way.
What’s Changing?
TT3302 → EOL: Discontinued
Effective immediately, all new orders for the TT3302 have ceased.
Existing units already deployed in the field will continue to function as expected and may remain in service.
While there is no immediate disruption to current users, we encourage customers to begin planning for future transitions.
Recommended Replacement
For customers seeking a supported device moving forward, we recommend transitioning to the TT6000 (Model XT6384).
TT6000 Status: Active and fully supported.
Transition Timing
To provide adequate planning time, the target transition date is June 2026.
This timeline ensures customers can schedule hardware refreshes or incremental migrations at a comfortable pace.
Frequently Asked Questions
Q: What are the differences between the TT3302 and the TT6000?
While similar in purpose, the two devices are not identical:
The TT3302 is a specialized variant of the TT6000 designed for hardwire-only installations.
It does not include the internal diagnostic board found in the TT6000.
It also removes the external diagnostic port, limiting certain diagnostic and troubleshooting capabilities.
The TT6000, by contrast, provides a more robust diagnostic feature set and remains an actively supported device.
We’re Here to Help
We understand that hardware transitions can impact your operations. Our team is ready to assist with guidance, migration planning, and any technical questions you may have.
If you need additional support or would like help preparing for the transition, please reach out to your Account Manager or our Support team.