Driveri FAQ

What is Driver·i?

A comprehensive safety solution that captures continuous video for a vehicle and lets you review fleet safety in the Titan GPS Camera Panel or the Driver·i Portal.

Which camera events are reported by Driver·i?

What is the purpose of the program?

Driving is one of the riskiest things you do every day. Driver·i™ is built to prevent collisions by identifying and correcting unsafe behaviors before they lead to one. The program gives you a holistic view of your driving, helping you spot and correct bad habits while recognizing the time you spend driving safely.

Collisions are often determined by inaccurate eyewitness accounts that unfairly blame a company vehicle. Video provides an unbiased record — one that can exonerate you when you're involved in an incident that wasn't your fault.

What are the benefits for me?

Driver·i captures every aspect of the driving experience — not just a sample of time — delivering a full picture of your route.

GreenZone™ monitors daily driving and sends a notification when a milestone is reached. This gives your manager the confidence to recognize great driving, or the ability to step in when at-risk conditions appear.

Without video, drivers involved in a traffic incident are often left exposed to false claims and unfairly assigned blame. With Driver·i, you have unbiased video from both inside and outside the vehicle showing what actually happened — often exonerating the driver.

Because outside video is always being captured, you can request footage to help with things like:

How does the device work?

The device features a QuadHD video system and records continuously while the vehicle is on. Only clips tied to specific events are uploaded: one-minute videos for a violation or unsafe driving maneuver, and two-minute videos for a high g-force event.

Using AI and accelerometer-based force detection, the device captures erratic vehicle movement, other drivers' maneuvers, road markers and signs, speed, and other driving conditions. When it identifies an unsafe maneuver — or detects that you avoided a collision — a video is created and immediately uploaded.

Depending on your organization's settings, this may also trigger a real-time alert to your manager.

Depending on the plan and camera model, Driver·i cameras store up to 200 hours of video on the device. Authorized users in your organization can request footage from this storage from the History tab in the Titan GPS Camera Panel or the Driveri Portal. Once storage is full, the oldest footage is overwritten first.

How can I tell whether a camera has 100 hours or 200 hours of recording storage?

Recording capacity isn’t displayed in the Portal. To estimate it, go to the Event Access page in the Driveri Portal and check how far back video is available to request. The amount of available footage indicates whether the device has about 100 hours or 200 hours of storage (not guaranteed).

Is it on all the time?

The outward camera is recording and saving data when the vehicle is turned on and for ~ 3 minutes after the vehicle has been shut off. The inward camera is on when the vehicle is in motion, but is disabled and enters “privacy mode” when the vehicle stops moving for 3 minutes.

Why do I not have access to all Driver·i features referenced in the Help Center?

Driver·i features are separated by plans. To learn more or upgrade, contact your Account Manager.

How does the camera report its device health when the vehicle is inactive?

To conserve the vehicle's battery, the Driver·i device wakes every 6 hours for 6 minutes to upload basic device health information. During this window, only minimum light functions run on minimal current; heavy operations do not take place.

If the vehicle goes 7 consecutive days without being driven, the device stops reporting at these periodic wake-up intervals, ensuring the vehicle battery isn't affected during extended stationary periods.

If an alert event is rejected, will that influence the driver's GreenZone score?

Yes, rejecting an event will negatively or positively impact the driver's score based on the event type that's rejected. Scores are generally updated within 3 hours of the rejection.

Does the use of the Driver·i™ program create a new set of driving policies?

No. The Driver·i™ program does not create any new policies. It is intended to improve driving safety, compliance with company policies, and recognize safe driving behaviors. Most unsafe driving behaviors and violations are usually included in already existing company policies.

How do I “tag” a video alert to my manager?

Two buttons are located on the bottom of the device. Pressing either button immediately tags a video, preserving a 1-minute clip. Within two minutes, a notification will automatically appear on the Customer Portal, and the tagged video will also show up in your profile on the Driver·i dashboard.

Who can view the video?

Only authorized users in your organization can view video, either in the Titan GPS Camera Panel or the secure Driver·i™ portal.

Is there a limit to the number of video events automatically sent to the portal without having to create a manual request?

Yes. Users can expect up to 30 video events per vehicle per month.

All other video events must be manually requested and count toward your video request limit: 5 per vehicle per month or 10 per vehicle per month, depending on your Driver·i plan. Requests are pooled across your account.

Is Driveri used to monitor me while I drive?

Driver·i focuses on driving events, not on watching you. It’s designed to help identify driving habits that need attention, show what happened in a critical situation, and recognize safe driving. In most cases, it alerts your manager to good driving. Authorized users can view live video or snapshots only while the vehicle is on, and the camera can’t be turned on remotely.

Is this going to be used to fire me?

The program is not intended to be used to terminate drivers. It is a tool to identify unsafe driving habits as well as identify the amount of good driving that occurs during your route.

Can I use the system to communicate with dispatch or my supervisor?

No. The system only captures and sends data.

For devices configured with “Wake on Motion” reporting, how long does it take for the device to register Ignition Off when the vehicle is not moving/idle?

Once the vehicle stops moving, the device requires 6 minutes of continuous inactivity before it assumes an Ignition Off status.

How do I connect the Driver·i camera directly to the vehicle's diagnostic port?

For the D-215 and D-450, for 9 Pin heavy-duty vehicles, we recommend using the Cable: Driver·i 9 Pin Y-Adapter. Please refer to our Quick Connect installation guides (D-215/D-450) for more information.

Can I upgrade my existing D-215 or D-450 camera from 50/100 hours of storage to 200 hours of storage?

Existing cameras can’t be upgraded to 200 hours of storage. The 200-hour option requires a specific camera model with expanded onboard storage. Your Account Representative can help you find the best option for your fleet.

Can I view Driver·i footage in Titan GPS?

Yes. Driver·i cameras are integrated with the Titan GPS Camera Panel, so you can view safety events, live video, snapshots, and stored footage alongside vehicle location without switching to the Driver·i Portal.

Is there an extra cost to use Driver·i in Titan GPS?

No. The Driver·i Camera Panel is included in your existing Titan GPS pricing.

Where do I find Driver·i footage in Titan GPS?

From the main dashboard, select a unit paired with a camera (look for the camera icon beside the unit number), then select Camera Panel in the asset information. You can also select Device Camera from the header menu and choose any camera in your fleet.

My Driver·i camera was installed before the integration. What do I need to do?

Link it to its GPS device using the steps in How to Link Your Driver·i Camera to a GPS Device [link]. After the self-serve linking window closes, submit a support ticket to link your camera.

Will my historical Driver·i data appear in Titan GPS?

Yes. After you link a camera, its historical data merges overnight at 10 PM Mountain Time on the day you request it.

Why don’t I see Driver·i events under my vehicle?

If the camera isn’t linked to a GPS device yet, its events are listed under the Driver·i device in the Camera Panel, not under the vehicle. Link it to its GPS device so events appear with the vehicle.

Why can’t I start live video or take a snapshot?

Live video and snapshots are only available while the vehicle is on, because Driver·i cameras can’t be woken remotely. Also check that the camera is online and that your account has live video time remaining.

Do live video and clip requests count toward a limit?

Yes. They follow your Driver·i plan limits, and usage is pooled across your account.

Does playback include audio?

No. Driver·i playback in Titan GPS is video only.

Why don’t I see speed or g-force data with Driver·i videos?

Telemetry isn’t available for Driver·i cameras in Titan GPS. Some Driver·i videos may show speed or g-force information recorded directly into the footage.

Can I manage Driver·i camera settings in Titan GPS?

Camera settings are managed in the Driver·i Portal. Settings management in Titan GPS is planned for a future release.

Do vehicle names and driver assignments sync between Driver·i and Titan GPS?

Not currently. Syncing is planned for a future release.

Will Driver ID, event filtering, or more ADAS and DMS events be added?

These are planned for future releases.

When a driver initiates an event by pressing the button on the camera, what amount of time is captured/sent (e.g., how many seconds are captured prior to the button press, and how many seconds after)?

About 30 seconds on each side for a minute. There are factors that may impact the triggering point, such as other triggers within proximity to the button press.

What cellular connectivity is supported by Driver·i?

LTE Connectivity – Driver·i offers Cat4 LTE connectivity and GPS tracking through the bundled connectivity module, which connects to the T-Mobile network on LTE bands B25, B26, and B17. The Cat4 LTE technology offers unparalleled upload/download speeds and provides real-time statistics to fleet managers. Devices traveling in Canada will primarily report on the Telus network. When the Driveri camera is deployed in the United States, the default carrier is T-Mobile.

How does the system determine 'minutes analyzed'?

The logic behind the minutes analyzed for a driver is that if a vehicle speed is > 2mph for at least one second, then we consider that minute as a driving minute.

How does the Driver·i camera help mitigate power draw on a vehicle's battery?

The camera is always monitoring for external voltage and will automatically shut down when the external voltage drops below 10V.

How long does the voltage have to be at 10V for the camera to shut down, and at what voltage does the camera turn back on?

The camera needs to see 10V or lower for at least 30 seconds for it to trigger shutdown, and will not power back on until voltage returns to +10V and either the next regular wake-up or next Ignition On is triggered.

What are the Power Draw guidelines and electrical characteristics for Driver·i?

See: Driver·i-Power-Draw-Guidelines.pdf

Is there a voltage limitation to the Driver·i installation?

Yes, a 17v voltage threshold is built into the camera that forces it to shut down and protect itself in instances where there may be a bad voltage regulator or some other external cause for the voltage to be higher than the typical 12v operating system.

What is the resolution for playback on the D-215 – I can't read the plates on vehicles when watching playback video.

Resolution for video playback varies based on the type of playback, Full Video vs. Primary (ref: Request Full Video from Primary Video). That said, other factors can impact resolution, such as glare, fast/sudden movement, etc. Please contact Support to submit an example video, so we may appropriately assist you.

What are the camera's operating temperature thresholds?

-4°F to 131°F

With the SIM/GPS back in the main housing of the camera, what are the innards of the housing in line with the power cable?

The D-215 has electronics in it for the step-down transformer and CAN data. This takes the vehicle's operating voltage from 10v to 30v and drops it to 6vDC.

How does the Smoking Alert work?

The Driver·i system looks for the holding of a smoking device near the mouth and smoke coming out of the mouth. Potential challenges that could be faced in recognizing smoking: If the driver doesn’t blow smoke that is clearly visible. The driver holds the vape to their mouth in such a way that might be similar to eating something, as the smoking feature is trained not to be confused with detecting eating, so as not to provide false positives

How long are video events stored online?

Cloud storage is 30 days or 90 days, depending on your Driver·i plan. Coordinate with your account rep to learn more.

Why is my account missing certain AI features, such as Traffic light violation, Advanced Speeding, and Forward Collision Warning, or missing some coaching features like Green Zone Scoring and Driver Stars?

Depending on your Driver·i plan, some features are removed or limited for use. Coordinate with your account rep to learn more.

What network does the device use?

Telus

Does the device record while the vehicle is off?

It can record up to 10 hours while the ignition is off. This will drain the vehicle’s battery, so be sure customers understand the potential for dead batteries if they request a long recording time following ignition off.

When do devices activate?

All devices begin reporting at shipment, with no buffer time. Invoicing starts at activation regardless of when it’s installed.

How do I access the Driver·i Portal?

You can view footage, events, and live video directly in the Titan GPS Camera Panel.

The Driver·i Portal is still used for camera settings and usage tracking. Please navigate to https://driveri.certifiedtrackingsolutions.ca/. You will receive login credentials from Netradyne directly.

Can brackets/mounts be cleaned and reused in the event of a broken windshield?

No. Due to the strength of the adhesive used, we highly recommend that customers purchase a new bracket/mount.

My truck has a “headliner box,” can the camera be mounted to this instead of the windshield?

Mounting to the windshield is always recommended to ensure a clear view. Any further back and the view could be distorted/obscured.

For “split windshield” trucks, which side of the windshield is the camera mounted?

The camera is mounted on the passenger side.

Does the camera have an internal battery?

No, though it does maintain just enough residual charge when power is lost to ensure proper shutdown.

How are camera firmware updates handled?

Cameras are updated in the field via over-the-air (OTA) updates and do not impact their ability to continue capturing video.

What types of data security and encryption are guaranteed with this device?

The Driver·i device uploads a video to the cloud over a secure HTTPS (HTTP over SSL) channel. HTTPS will encrypt all the data while transferring to the cloud. Videos are stored encrypted in cloud storage (Amazon S3) using the strongest block ciphers available, 256-bit Advanced Encryption Standard (AES-256). Currently, there are no security compliance certifications available.

Is there a timeframe from when a vehicle starts up for how long the camera takes to cycle before it starts recording?

The device boots up in less than a minute and starts recording from the Outward and Side Camera. If Privacy Mode is enabled, the inward camera will begin recording after the next minute when the vehicle starts moving.

Does the D-450 kit come with the Loose Lead Harness to tie into the power cable?

No

Will the kits always come with a paired Lumia device?

Yes

Is the D-450 mounting bracket fully interchangeable with the D-215?

Yes

Is the Lumia box on the D-450 interchangeable with the Lumia from a different camera?

It is never recommended and ill-advised to swap Lumia devices.

Will the D-450 be compatible with Quick Connect cables?

Yes

Will the D-450 be configured for ‘Wake On Motion’ by default?

Yes

What is the storage capacity of the D-450?

The D-450 can store up to 100 hours of activity.

Does the outward camera blur license plates and pedestrian faces for Canadian Policy compliance?

Yes, all accounts whose billing address is in Canada will have the outward camera blurring feature enabled for license plates and pedestrian faces by default to align with Canada’s Policies.

What are the requirements for existing camera integration?

Cameras will need to be analog cameras capable of being adapted to the GX12 4-pin Aviation connector. The Driver·i Hub device supports 480, 720, and 1080.

Can units manually paired in the Driver·i portal be unpaired using the installer app?

No.

Are OTA (over the air) upgrades available?

Yes, upgrades only happen when the vehicle exceeds 30mph. This process takes approximately 1 minute. If RMA is required, please contact Support.

How do I confirm the Hub-X is on?

The Hub-X, when fully wired and connected, will power on with ignition. To determine if the Hub-X is on, look for the 4 LED’s on the panel opposite the cable connections. The PWR and SD Card LEDs will glow green, and the ERR LED will blink red. This is normal operation. (ERR Red LED indicates the device is recording and working properly when blinking)

How do you troubleshoot a non-working camera?

Please see Driver·i-Hub-X-Troubleshooting-Guide (see end of page) for troubleshooting instructions.

What does each LED signify?

Please refer to the LED State table below.

How do I know if a camera should be installed on the right side, left side, or rear of the asset?

The Driver·i external cameras have a model number and SKU on the boxes they come in, and the cameras themselves have the model number. Please use the following list to identify the installation area: ​ – Left Side Camera: FL-750L, SKU NDSQ720PL – Right Side Camera: FL-750R, NDSQ720PR – Rear Facing Camera: FL-750, SKU NDSQ720PC – Internal "Round" Camera: FL-MC-001, SKU NDR720PA

Will there be an issue with video storage if I add external camera support?

For the D-215 and D-450s, there is generally no negative impact on video storage when adding external camera support.

Can the in-cab monitor automatically switch to the reversing camera feed on Moffett trailer-type installations?

Yes. Using the Driveri Automatic Camera Switch Adapter, the in-cab monitor will automatically display the reversing feed based on vehicle activity, provided all connections are installed correctly. See the Driveri Hub X Monitor Automatic Camera Switch Adapter Installation Guide for setup details.

Is there any integration between the monitors and the Driver·i platform?

No, the monitors are solely hardware-based and usable by individuals within the cab of the vehicle. There is no reporting or alerting connected to the in-cab monitors, such as allowing others to know if the monitors are on or off, etc.

I have a Driver·i Hub-X; do I now need an in-cab monitor for my solution to work?

No, the monitor is an optional add-on to the Hub-X solution and is not required.

Are there any AI capabilities built into the monitors allowing for in-cab alerts if the monitor were to detect the vehicle potentially backing into something or turning into something?

No, this is strictly a real-time monitor feed but with no alert functionality.

My driver would like to see the cameras displayed in a different order than what is currently displayed on the monitor; can this be changed?

Camera display order is determined during the installation process for the monitor. Please see the Driver·i Hub-X Monitor Installation Guide for detailed installation instructions.

LED #

LED CODE

LIGHT STATUS

DESCRIPTION

LED 1

ERR

Red - Blink

Connected to Wi-Fi network

LED 2

NET

No glow

Reserved for future use

LED 3

PWR

Green – Solid

Device Power ON indicator

LED 4

SD

Green – Solid

SD card installed

LED 5

IR

No glow

Reserved for installers – IR activity while using remote

Is there a limit to how long I can watch the live stream?

Yes. Your live stream quota is 5 or 15 minutes per vehicle per month, depending on your Driveri plan, and minutes are pooled across your account. Sessions started in the Titan GPS Camera Panel and the Driveri Portal draw from the same quota.

Does Live Stream automatically stop after 1 minute, or do I need to initiate the request again to continue seeing the live stream?

Each Live Stream session runs for 1 minute. In the Titan GPS Camera Panel, you’ll be prompted to continue when the session ends.

In the Driveri Portal, select the button that appears at the top of the player at the 48-second mark to queue the next 1-minute session.

Will my quota change when Event Access can be pulled for 5 minutes (vs. 5 one-minute increments) alongside this? In other words, if I request a 1-minute Live Stream session, is that video offloaded like an Event Access request?

The Live Stream quota is separate from the Event Access Quota, so requesting live streaming sessions will not reduce the number of videos you may request via Event Access.

Which devices support Live Stream?

Live Stream is available on the D-200 Series and D-400 Series devices.

Can I request more than 5-15 minutes of 1-minute Live Stream sessions for one vehicle if I have more than one device in my fleet?

Yes, with pooled minutes, you can live track for longer than 5-15 minutes per month with one vehicle as long as the total Live Stream minutes do not exceed your threshold multiplied by the number of vehicles in the fleet.

Can I request Live Stream sessions in times less than a 1-minute interval, such as 15 seconds, 30 seconds, etc.?

No. Live Stream sessions run in 1-minute increments, which is long enough to provide context for what’s happening on the road. Each session counts as 1 minute toward your quota, even if you exit the live stream early.

Can I purchase more time for my quota or a higher quota?

Additional quota can’t be purchased. To learn about plans with a higher quota, contact your Account Manager.

Can I convert a Live Stream to a stored alert?

No, Live Stream sessions are not recorded.

However, you can request video for the same day and time from the History tab in the Titan GPS Camera Panel or through Event Access in the Driveri Portal.

Why can’t I start a live stream?

Live Stream is only available while the vehicle is on, because Driveri cameras can’t be woken remotely. Also check that the camera is online and that your account has live stream time remaining.

What is the DMS Sensor?

The DMS (Driver Monitoring System) Sensor is an advanced auxiliary sensor designed to help identify early signs of driver drowsiness. It works alongside Driver•i to provide an additional layer of safety by monitoring drivers in real time. ​ Using sophisticated algorithms, the sensor detects key drowsiness indicators such as microsleep events, blink rate, and eye closure percentage — giving fleet managers a heads-up before fatigue becomes a serious risk on the road.

How is the DMS Sensor installed?

Step-by-step installation instructions can be found in our Driver•i DMS Sensor install guide.

What does the in-cab alert sound like?

When a driver triggers a drowsiness detection event, they'll hear a verbal alert inside the cab. You can preview exactly what that sounds like here:

What is the minimum speed needed to trigger a drowsy incident?

The vehicle must be traveling at a minimum of 10 mph for a drowsy incident to be triggered. Events detected below this threshold will not be recorded.

What is the Live Drowsy Management Dashboard?

The Live Drowsy Management Dashboard is a real-time tool built to help Fleet Managers quickly identify and respond to drowsy driving risks as they happen. Unlike a standard alert list — which logs every alert ever generated — this dashboard focuses specifically on drivers who are actively driving and need attention right now. Because of this action-first design, not every alert will appear here; only those that are immediately relevant. ​ For a full walkthrough on how to use the dashboard, check out this detailed help article ( click here ).

Description

LED1 is flashing RED and LED2 is off

LED1 is GREEN and LED2 is off

There is an error. Please contact your GPS Administrator.

LED1 is GREEN and LED2 is GREEN

Privacy mode is off. The driver-facing camera is on and recording.

LED1 is GREEN and LED2 is RED

Privacy mode is on. The driver-facing camera is off and not recording.

LED1 is off, solid red, or flashing RED for more than 30 seconds and LED2 is also off for more than 30 seconds.

There is an error. Please contact your manager.